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Terms & Conditions

General

By registering and accepting My Perfume Market Terms and Conditions, you confirm that you are at least 16 years of age and that all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour, we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us, please E-Mail us at info@myperfumemarket.com Our Customer Services Team are available Monday to Friday, 9 am to 5 pm GMT; Saturday and Sunday, 9 am to 4 pm GMT; and Bank Holidays, 9 am to 2 pm. Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we operate an email system, so all emails will be dealt with in the order received.

Any complaints should be made by my contacting us. Where possible, we try to acknowledge complaints immediately, but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.

Company Information

My Perfume Markett (UK) Limited operates this website. We are registered in England and Wales under company number 13796912, with our registered office listed as 32 Chaucer Avenue, TW4 6NB, Hounslow, Middlesex.

Orders, Payment and Delivery

Due to courier limitations, some items classed as dangerous goods can only be shipped with Evri within the UK; if your order has to be changed to an Evri service, you will not incur any extra costs, and your tracking information will be emailed as usual.

For our full Returns Policy, please visit our returns policy page. My Perfume Market only sells 100% genuine products. We do not sell any fakes or copies.

Images are only for illustration purposes and may differ from the product received. This may be simply due to new packaging; however, colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations. All stock and prices are subject to availability. Items added to the basket may change as you checkout, so please recheck your order before submitting payment.

Please note that some manufacturers are actively trying to cut down on plastic products and are no longer using cellophane wrapping or plastic wrapping on goods. This is to make goods more environmentally friendly; therefore, not all our goods will arrive cellophane wrapped.

All prices listed in GBP(£) include VAT.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event, we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned.

We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta, Paypal or Apple Pay. My Perfume Market will not be liable for charges or payment processing fees associated with your chosen payment method, should they apply.

At busy times orders may take 2-3 days to be dispatched. Most orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to: 8 business days for Tracked delivery.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. My Perfume Market reserves the right to request payment by an alternative method or cancel orders if this information cannot be supplied. In some circumstances, initial postage prices quoted during the order may not be sufficient to cover actual postage costs. Should this be the case, My Perfume Market reserves the right to request payment of the price difference in the postage costs before fulfilling and dispatching the order. My Perfume Market reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

My Perfume Market reserves the right to withdraw, restrict the use of promotional codes, and restrict the use of promotional codes in conjunction with one another.

Once an order has been placed, My Perfume Market cannot guarantee that changes to an order can be made before the order is dispatched. If My Perfume Market cannot fulfil part or all of your order due to stock becoming unavailable, we will refund your payment for items we cannot supply. My Perfume Market will not be obliged to offer additional compensation for the disappointment.

Due to restrictions on shipping certain products to destinations off the mainland United Kingdom, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, My Perfume Market will contact you to advise before the order is dispatched.

Refunds will be processed via the original payment method.

CONTACT INFO

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For Complaints

complaints@myperfumemarket.com

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