FREQUENTLY ASKED QUESTIONS

Want to know about postage and packing ? When you will receive your order ? Check through MyPerfumeMarket Frequently asked Questions section to answer your query. If you cannot find the answers you are looking for or you want more information on any aspect of our business, the product that we stock, or even how to place your order, contact us on contact@myperfumemarket.co.uk and we will see if we can help!

ARE YOUR PRODUCTS GENUINE?

We are a Legitimate Authorised Retailer. Our products comes directly from the Fragrance Houses and Authorised Distributors. Our products are 100% genuine and are sold at competitive prices.

IS MY PAYMENT SECURE?

Any payment transactions will be encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act 1998.

CAN I TRACK MY ORDER?

Once your order is dispatched, you’ll receive a dispatch e-mail with your tracking number . You can then track the parcel using the tracking number. We usually dispatch our orders in a same working day. If you can’t find your e-mail make sure you double check your junk/spam folders.

HOW CAN I CANCEL MY ORDER?

You cannot cancel your order once its placed. You can return your order at your own risk. Once we get our parcel, we’ll refund you.

CAN I USE A GIFT VOUCHER IN OTHER STORES?

Currently gift vouchers can only be redeemed online and cannot be exchanged for cash and cannot be used on any other stores.

CONTACT INFO

EMAIL:
info@myperfumemarket.com
BUSINESS NUMBER:
44 20 3290 2320
BUSINESS ADDRESS:
32 Chaucer Avenue, TW4 6NB Hounslow, Middlesex
WORKING DAYS/HOURS:

Monday - Friday/ 9:00am - 5:00pm

Saturday/ 10:00am - 4:00pm